Welcome to VeraGov!

Last updated: December 22, 2025

Acceptance of Terms

These Terms of Service together with our Privacy Policy (collectively, these “Terms”) constitute a binding agreement between you (“User,” “you,” or “your”) and VeraGov Inc. (“VeraGov,” “we,” “our,” or “us”; together with User, the “Parties”). By accessing or using the Platform in any manner, you agree to be bound by these Terms and, if acting on behalf of an entity, represent and warrant that you have full authority to bind such entity.

The “Platform” includes our applications, content, features, interfaces, models, products, services, systems, tools, websites, workflows, and related offerings, as modified from time to time, and may be subject to additional terms.

Your applicable order form, registration or sign-up flow, account creation process, or other ordering mechanism with VeraGov (including any modifications, the “Order Form”) sets forth pricing and incorporates these Terms by reference. Each Order Form constitutes a separate contract with us, and affiliates may access the Platform only under their own Order Form.

You must be at least 18 years old and have legal capacity to enter into these Terms. If you do not agree to these Terms, you may not access or use the Platform.

We may modify these Terms from time to time. Access to or use of the Platform after the effective date of any modification constitutes your acceptance of the updated Terms.

Capitalized terms have the meanings assigned in these Terms. Words in the singular include the plural and vice versa. Headings are for convenience only and do not affect interpretation.

Provision and Use of the Platform

Subject to these Terms and during the applicable Order Form term, we grant you a limited, non-exclusive, non-transferable right to access and use the Platform solely for your internal business purposes. Each User must access the Platform through a unique account issued or approved by us (an “Account”). Accounts and their credentials may not be shared. User is responsible for all activity conducted under their Account and for maintaining the security of their credentials, and shall promptly notify us of any actual or suspected unauthorized access or use.

User shall not access or use, and shall not permit any User-affiliated person (“User Affiliated Person”) to access or use the Platform if User or such User Affiliated Person is a competitor of VeraGov or affiliated with a competitor of ours, or for monitoring availability, performance, functionality, benchmarking, competitive analysis, or similar purposes.

User represents and warrants that neither User nor any User Affiliated Person is disbarred, suspended, sanctioned, or otherwise subject to professional or legal disciplinary action under applicable law, and shall promptly notify us in writing of any change in such status.

We may provide the Platform from multiple locations and through affiliates, agents, and third-party providers (“Vendors”) worldwide. We may, at any time and without liability, modify, suspend, or discontinue any portion of the Platform, or suspend, restrict, or terminate access if we suspect a violation of these Terms, unlawful activity, or conduct that threatens the security, integrity, or availability of the Platform.

The Platform may include links to third-party resources governed by their own terms. VeraGov does not control, endorse, or assume responsibility for such resources, and access to them is at your own risk.

Claim Representation; No Government Endorsement

As required by applicable law, only a duly VA-accredited individual (a “Representative”) may act on behalf of a person legally entitled (“Claimant”) to request benefits, compensation, or entitlements from the U.S. Department of Veterans Affairs (“VA”), including preparing, presenting, prosecuting, assisting with, representing, or advocating in connection with a Claim (collectively, “Claim Services”). Claimants are solely responsible for independently verifying accreditation status through the VA’s official accreditation registry.

VeraGov is not a law firm, is not VA-accredited, is not a Representative, and does not provide Claim Services, legal advice, or benefits counseling. Use of the Platform does not create or imply any representation, agency, partnership, fiduciary, employment, or other relationship.

Claim Services are governed by agreements between Claimants and the applicable Representative. We are not a party to any such agreement and do not dictate, control, or receive fees for Claim Services. We do not charge Claimants fees.

Users act independently and retain sole responsibility and liability for the scope, content, and quality of any Claim and the Claim Services they provide.

Although the Platform may enable transmission of information to the VA through technical integrations, VeraGov does not act as a Representative. We may facilitate introductions between Claimants and Representatives, and doing so does not create any relationship between us and a Claimant or a Representative.

The Platform is provided for educational and informational purposes only and does not constitute legal, financial, medical, clinical, or other professional advice or diagnosis, treatment, or representation. Users and Claimants remain responsible for decisions made based on use of the Platform and should consult qualified professionals as appropriate.

The Platform does not guarantee any Claim outcome and does not increase or decrease the likelihood of filing a Claim or the approval, timing, or amount of any benefit, compensation or entitlement. Claim outcomes depend on factors beyond our control.

Parties are independent contractors and nothing in these Terms creates any employment, partnership, joint venture, fiduciary, attorney-client, claimant-representative, agency, intermediary, or payor relationship. User is solely responsible for all taxes, benefits, insurance, and compliance obligations relating to itself and its User Affiliated Persons.

We are not affiliated with, accredited by, endorsed by, sponsored by, or approved by the VA, the U.S. Department of Defense, or any other governmental authority.

Fees and Payment

In consideration for access to and use of the Platform, you agree to pay us all fees set forth in the applicable Order Form in U.S. dollars and regardless of whether payment is made by you or through a third party on your behalf. Fees accrue from the execution or acceptance of the applicable Order Form for the relevant User (the “Effective Date”).

All fees are non-cancelable and non-refundable. Extension or renewal pricing will be at our then-current rates unless otherwise expressly agreed by us in writing.

Fees are payable using only payment methods approved by us, and you authorize us and our payment processors to charge your selected payment method for all amounts due. All payment information provided by you is accurate, current, and complete, and you agree to promptly update such information as necessary.

Any amounts not paid when due shall accrue interest at the maximum rate under applicable law. We may engage collection agents to collect amounts due, and you authorize us and such agents to contact you by any lawful means for purposes of collection. You agree to reimburse us for all costs incurred in collecting such amounts.

User Obligations

User shall, and shall ensure that all User Affiliated Persons, at all times during the Order Form term, comply with these Terms and all applicable law.

User shall obtain, maintain, and remain in good standing with all accreditations required to provide Claim Services, and shall promptly notify us in writing of any matter that could affect eligibility to use the Platform or provide Claim Services.

User is responsible for ensuring that they and User Affiliated Persons comply with applicable law, and is responsible for the acts and omissions of all User Affiliated Persons, subcontractors, assistants, and support personnel.

User shall ensure that all information provided to us or entered into the Platform is true, accurate, complete, and not misleading; promptly correct any inaccuracies; maintain current professional, contact, and accreditation information; maintain required records; and ensure that all Claim-related records processed through the Platform are complete and accurate.

User shall promptly provide all information, assistance, attestations, documentation, and actions requested by us in connection with Platform operation, audits, investigations, or regulatory inquiries, including know-your-customer and anti-money-laundering verifications and, where applicable, attestations relating to Claim Services conducted outside the United States.

User shall not, and shall not permit any User Affiliated Person to, reverse engineer, decompile, disassemble, or otherwise attempt to derive source code or underlying structure of the Platform; use the Platform to build or support a competing product or service; interfere with or disrupt the integrity, performance, or security of the Platform; access or use the Platform in violation of applicable law; attempt unauthorized access; introduce malicious code; probe or test Platform security; scrape or harvest data through automated or improper means; disclose benchmarking, performance, or comparative information; or infringe third-party rights.

During the Order Form term and thereafter, User shall not make false, misleading, or disparaging statements regarding us or the Platform.

Any violation of this section constitutes a material breach and may cause irreparable harm to us for which monetary damages are inadequate. We may seek injunctive or equitable relief and pursue all remedies available at law or in equity. The obligations in this section survive termination of the Order Form.

User Warranties

User, for itself and on behalf of all User Affiliated Persons, represents and warrants on an ongoing basis throughout the Order Form term, and agrees to promptly notify us in writing of any breach or deviation, that: (a) neither User nor any User Affiliated Person is a competitor of ours or affiliated with a competitor; (b) User and all User Affiliated Persons are, and have been, in compliance with applicable laws; and (c) the execution, delivery, and performance of these Terms do not conflict with or violate any obligation on User or a User Affiliated Person.

User will not provide us with any confidential, proprietary, or restricted information that would impose obligations or liability on us.

We may rely on all instructions, notices, requests, data, submissions, and representations provided by or on behalf of User, and User shall indemnify, defend, and hold us harmless from and against all losses, liabilities, claims, causes of action, penalties, interest, fees, costs, premiums, deductibles, and expenses (including counsel fees and costs) (“Losses”) from or related to any potential, threatened, pending, or completed claim, action, suit, proceeding, dispute, inquiry, investigation, judgment, settlement, infringement, violation, debt, obligation, expense (including attorneys’ fees), fine, or other liability (“Demand”) arising from such reliance.

Member Program

Each Party retains ownership of its domain names, logos, images, graphics, marks, patents, copyrights, trade dress, and trademarks (“Brand Features”). User grants us a perpetual, royalty-free, worldwide license to use User’s and, if applicable, their company’s Brand Features in our marketing materials.

Confidentiality

During the Order Form term and thereafter, User and all User Affiliated Persons shall not use the Platform or any Confidential Information to compete with us, disclose or use Confidential Information, or solicit or induce any Company Affiliated Person (defined below), customer, or contractor to terminate or alter its relationship with us. “Confidential Information” means any non-public information that is confidential.

Disclosure is permitted only to authorized User Affiliated Persons with a need to know who are bound by confidentiality obligations at least as protective as these Terms, or as required by applicable law with prompt notice to us where permitted.

User shall implement safeguards and is responsible for any breach by User or any User Affiliated Person. User agrees that any breach or threatened breach may cause irreparable harm, entitling us to injunctive or equitable relief without bond, in addition to all other remedies.

Term; Termination

The Order Form term begins on its Effective Date and continues for the remainder of that calendar month plus 12 months (unless otherwise stated), and automatically renews for successive 12-month terms (unless otherwise stated).

User may terminate the Order Form only after all amounts due are paid in full and upon at least 30 days’ prior written notice to us before the end of the then-current Order Form term.

We may immediately suspend or terminate User Platform access or the Order Form if User or any User Affiliated Person engages in fraud, breaches these Terms, violates applicable law, loses required licensure or accreditation, provides false or misleading information, becomes statutorily disqualified, or poses a security, legal, or regulatory risk.

All provisions that by their nature or terms should survive termination (including fees, confidentiality, intellectual property, indemnification, disclaimers, limitations of liability, and dispute resolution provisions) shall survive.

Intellectual Property; Data

The Platform and all related intellectual property are owned exclusively by VeraGov.

We act as a data processor and service provider, and User grants us a perpetual, irrevocable, royalty-free, worldwide, sublicensable license to use User Data to audit, operate, maintain, improve, secure, and market the Platform and to develop analytics and AI-related features. We may remove User Data that violates these Terms or applicable law.

“User Data” means data, materials or content created, transmitted, displayed, uploaded, submitted or provided by or on behalf of User to or through us, the Platform or a Vendor. User is responsible for the legality, accuracy, and compliance of all User Data and required consents.

User Data may be processed globally. We may maintain audit logs and disclose them to applicable governmental authorities as required by applicable law. User is responsible for determining whether regulated data is submitted. We maintain commercially reasonable safeguards but do not guarantee security.

Indemnification

User, on behalf of itself, its company, and all User Affiliated Persons, jointly and severally, agrees to indemnify, defend, reimburse, and hold harmless VeraGov, its affiliates, and their respective officers, directors, employees, partners, agents, controlling persons, owners, advisors, consultants, contractors, and Vendors (collectively, “Company Affiliated Persons”), in cash and as incurred, from and against all Losses arising from or relating to: their use of the Platform; any Claim, Claim Service, Claim Agreement, Claim Fee, or User Data; breach of these Terms; violation of law; their acts or omissions; and any regulatory inquiry, audit, or enforcement action, regardless of the alleged or actual fault of a Company Affiliated Person.

We control the defense and settlement of indemnified matters, and User shall cooperate. We will indemnify only the User that is a signatory to an Order Form against third-party losses finally adjudicated to have resulted directly from our gross negligence in performing our obligations under these Terms to the extent required by applicable law.

Disclaimer

THE PLATFORM IS PROVIDED “AS IS,” “WITH ALL FAULTS,” AND “AS AVAILABLE.” WE DISCLAIM ALL WARRANTIES TO THE MAXIMUM EXTENT PERMITTED BY LAW. WE MAKE NO GUARANTEE REGARDING CLAIM SERVICES OR CLAIM OUTCOMES.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, DATA, OR BUSINESS OPPORTUNITIES. OUR TOTAL LIABILITY SHALL NOT EXCEED THE FEES PAID BY YOU IN THE 3 MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

We have no liability for force majeure events, third-party acts, financial institution failures, disputes among third parties, or our decisions to facilitate or discontinue Platform access or use.

Miscellaneous Provisions

These Terms are governed by the laws of the State of Florida, without regard to conflict of law principles, and exclude the United Nations Convention on Contracts for the International Sale of Goods and the Uniform Computer Information Transactions Act.

The Parties shall attempt in good faith to resolve any dispute under and in connection with these Terms through written notice and negotiation for 30 days. If not resolved, except for claims seeking injunctive or equitable relief, any Demand arising out of or relating to these Terms shall be resolved by final and binding arbitration before a single arbitrator with relevant experience, administered by the American Arbitration Association under its Commercial Arbitration Rules, in Miami, Florida. Such arbitration shall be confidential, in remote format, final and binding.

Each Party waives the right to litigate in court or to a jury trial. Each Party shall bear its own costs and expenses in arbitration, and no award shall include prevailing-party fee shifting.

User may bring claims only in its individual capacity and not as a plaintiff or class member in any class, collective, consolidated, or representative proceeding. Any claim by User must be brought within 3 months after it arises, or it is permanently barred.

User may not assign these Terms without our prior written consent. If any provision of these Terms is held invalid or unenforceable, it shall be enforced to the maximum extent permitted by law, and the remainder of these Terms shall remain in full force and effect.

If you have any questions regarding these Terms, please contact us at support@veragov.com.