Terms of Service

Welcome to VeraGov. By accessing or using our website or products or services you agree to comply with and be bound by these Terms of Service (“Terms”). Please read them carefully. If you do not agree to these Terms, do not use this website. If you are accessing the website or products or services on behalf of an organization, entity or government agency, you represent and warrant that you are authorized to bind such person to these Terms.

VeraGov is not accredited by the U.S. Department of Veterans Affairs (“VA”) or the U.S. Department of Defense and does not itself provide legal representation or VA claim services. Only VA-accredited attorneys, agents, or Veterans Service Organizations (VSOs) and their representatives may represent veterans before the VA. Users should independently verify the accreditation status of any representative through the VA official directory before relying on their services.

The content provided on this website is for general informational purposes only and does not constitute legal, professional, financial, medical or other advice. VeraGov is a software provider and not an advisory service. VeraGov is provided solely for educational and informational purposes and is not intended for, and must not be used for, clinical or medical decision-making. No attorney-client, representative-client, fiduciary or professional relationship is created between you and VeraGov by using this website. Users are encouraged to consult with qualified legal, VA-accredited and other professional advisors before making decisions based on any information found on this website. 

While VeraGov may employ or partner with VA-accredited professionals, VeraGov is not affiliated with or endorsed by the U.S. Department of Veterans Affairs (VA) or the U.S. Department of Defense. While VeraGov may provide technology access to, or integrate with, VA-accredited professionals, VeraGov itself does not provide representation and does not supervise, interfere with, or control the independent judgment of such accredited professionals. Any advice, guidance, or representation is provided exclusively by those VA-accredited individuals, not by VeraGov. We recommend that users verify their VA-accredited professional’s credentials via the VA. VeraGov does not itself submit claims or act as a representative.

No information or tool on this website guarantees a specific result. Use of VeraGov’s platform and tools does not increase or decrease the likelihood of a claim or the success of its outcome. Success depends solely on VA rules, evidence, and/or VA-accredited representation. Outcomes may vary based on multiple factors, including timing, documentation, claim type, and/or jurisdictional nuances.

Fees charged by VeraGov are for access to and use of its technology platform. VeraGov does not charge veterans for legal representation or VA claim services. Any fees for accredited representation are governed by separate agreements directly between claimants and VA-accredited professionals, in accordance with VA rules. VeraGov does not participate in, set, or control the terms of those agreements and does not receive compensation for accredited representation services except as permitted under applicable law.

VeraGov reserves the right to suspend, modify, or discontinue any aspect of the website or its products or services at any time without notice or liability, including for maintenance, updates, or security enhancements. VeraGov reserves the right to suspend or restrict your access to your account or our products or services, with or without notice, at our discussion to include if we suspect any violation of these Terms, unlawful activity, or behavior that may harm the integrity or security of our platform. 

By submitting any suggestions, feedback, or ideas to VeraGov, you grant VeraGov a worldwide, perpetual, irrevocable, royalty-free license to use, reproduce, modify, distribute, and incorporate such feedback into its products and services without any obligation to you. If you post or transmit any content to our website or platform, including comments, documents, or data (“User Content”), you grant VeraGov a non-exclusive, worldwide, royalty-free license to use, display, and distribute such User Content in connection with providing our products and services. You represent that you have the rights necessary to share such content, and agree not to submit anything unlawful, defamatory, or infringing. VeraGov reserves the right to remove any User Content at its sole discretion.

The Platform may also generate and retain audit logs showing when, how, and by whom claim-related forms or data were created, edited, or submitted. These logs help ensure compliance with regulations and may be shared with accredited representatives as needed. Users consent to the creation, storage, and disclosure of such logs to VA or other regulators as necessary to demonstrate compliance.

While VeraGov takes commercially reasonable steps to secure your data and our platform, we do not guarantee that unauthorized parties will never defeat our measures. VeraGov complies with applicable federal data security and privacy requirements, to the extent applicable. VeraGov implements and maintains administrative, physical, and technical safeguards designed to ensure the confidentiality, integrity, and availability of User data, including Protected Health Information (PHI) and Personally Identifiable Information (PII). 

VeraGov implements commercially reasonable audit logging, access controls, vulnerability management, encryption in transit and at rest, and multi-factor authentication for sensitive data access. In the event of a confirmed or suspected security incident involving User data, VeraGov will follow its incident response protocols and provide timely breach notification in accordance with applicable law.

You acknowledge that you use the website and products and services at your own risk and that VeraGov is not liable for any unauthorized access to your data or our platform, products or services. You are responsible for maintaining the confidentiality of your login credentials and for all activities conducted under your account. You agree to immediately notify VeraGov of any unauthorized access or suspected compromise. VeraGov reserves the right to suspend or terminate access if security risks are identified

Parts of this website and our platform may incorporate automated decision-making tools, including artificial intelligence, to assist users with document preparation, eligibility screenings, guidance or otherwise. Such tools are for informational purposes only and do not constitute legal or professional advice,  and may not be relied upon for clinical decisions. Users must rely on independent VA-accredited professionals and, where applicable, qualified medical providers for advice, diagnosis, treatment, or representation. 

Our tools may also flag claims or issues that may require review by a VA-accredited professional. VeraGov disclaims liability for decisions made in reliance on outputs from such tools, and user must rely on independent VA-accredited professionals for advice and representation. VeraGov does not substitute for VA-accredited representation.

All content, materials, branding, graphics, layout, code, and technologies presented or used on this website are our platform and services the intellectual property of VeraGov or its licensors. These assets are protected by applicable copyright, trademark, and other intellectual property laws in the United States and internationally. No content from this site may be copied, distributed, modified, republished, or reused in any form. 

You agree to use this website and our products and services only for lawful purposes and in a manner that does not infringe the rights of or restrict the use of this website by any party. Specifically, you agree not to attempt unauthorized access to any part of the website, server, or associated systems; introduce viruses, malware, or other harmful technologies; engage in scraping, data mining, or other automated data collection practices; or use the website in a manner that is illegal, abusive, harassing, defamatory, or fraudulent. We reserve the right to suspend or terminate access to the website at our sole discretion, with or without notice, for conduct that we believe violates these Terms.

This website may include links to third-party websites or services for your convenience. VeraGov does not control, endorse, or assume responsibility for the content or practices of any third-party websites or services. Accessing third-party websites or services is done at your own risk, and you should review the terms and policies of those websites and services before use.

This website and all associated content and services are provided on an “as is” and “as available” basis. No feature, output, or content of the Service should be interpreted as medical guidance, diagnosis, treatment, or clinical decision support. VeraGov makes no warranties, express or implied, regarding the accuracy, completeness, security, or availability of this site. To the maximum extent permitted by law, VeraGov disclaims all warranties of merchantability, fitness for a particular purpose, and non-infringement.

To the fullest extent allowed by applicable law, VeraGov shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising out of or related to your use or inability to use this website or our platform, even if you have been advised of the possibility of such damages. VeraGov shall not be liable for any delay or failure to perform resulting from causes outside its control, including, but not limited to, acts of God, pandemics, natural disasters, cyberattacks, telecommunications failures, or government restrictions.

If you violate these Terms or misuse this website, you agree to indemnify, defend, and hold harmless VeraGov, its affiliates, directors, employees, and agents from any and all claims, losses, damages, liabilities, and costs (including attorneys’ fees) as they are incurred by any of the foregoing arising from or relating to your actions.

These Terms are governed by the laws of the State of New York, without regard to its conflict-of-law rules. You shall seek to settle any dispute, controversy or claim relating to these Terms through good faith negotiation. If we fail to resolve such a dispute through good faith negotiation 30 days after you notify us of any dispute in writing, you agree that any action arising out of or in connection with these Terms shall be resolved through binding arbitration under the rules of the American Arbitration Association, in Miami, Florida. You certify that you are not a resident of or located in a jurisdiction that prohibits the enforcement of these Terms’ governing law or dispute resolution provisions, and consents to the exclusive application of New York law and the selected arbitration forum. The arbitration shall be confidential and final. You agree not to file or disclose publicly any claim related to these Terms until after an arbitrator has ruled that such claim is not subject to mandatory arbitration. Premature filing constitutes a breach hereof. 

These Terms shall not be governed by the United Nations Convention on Contracts for the International Sale of Goods or the Uniform Computer Information Claims Act. You waive any right to trial by jury in any matter related to or arising out of this Agreement. Any proceeding to resolve or litigate any dispute in any forum will be conducted solely on an individual basis. You waive any right to bring or participate in class actions or representative proceedings. You will not seek to have any dispute heard as a class action, private attorney general action, or in any proceeding in which it acts or proposes to act in a representative capacity. No proceeding will be combined with another. 

We reserve the right to seek equitable relief or injunctive relief in court to enforce our rights under or in connection herewith or under applicable law. 

The provisions of these Terms which by their nature should survive termination (including, but not limited to, those relating to intellectual property, disclaimers, indemnity, and limitations of liability) shall remain in effect following termination or expiration of your use of the website or products or services.

We may update these Terms from time to time at our discretion. Continued use of the website after such updates constitutes your acceptance of the revised Terms.

If you have any questions regarding these Terms or your use of the website, please contact us at support@veragov.com.